Terms of service

Terms of Service

Welcome to Imagine Theta! These terms of service (“Terms”) govern your use of our website, imaginetheta.store, and any products or services that we offer.

By accessing or using our website, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use our website.

Intellectual Property

All content on our website, including but not limited to images, text, graphics, logos, and trademarks, is the property of Imagine Theta and is protected by copyright and other intellectual property laws. You may not use any content on our website without our express written consent.

User Accounts

To make a purchase on our website, you may need to create a user account. You are responsible for maintaining the security of your user account and password, and you agree to not share your password with any third party. You agree to notify us immediately if you suspect any unauthorized use of your user account.

Pricing and Payment

All prices on our website are in AUD and are subject to change without notice. We accept payment through any visa debit or credit cards. By making a purchase on our website, you agree to pay the full amount of the purchase price and any applicable taxes and shipping fees.

Shipping and Returns

Shipping times may vary depending on your location and shipping method. We also offer returns for products that are defective or damaged. For more information on our shipping and returns policy, please visit https://imaginetheta.store/policies/shipping-policy.

Limitation of Liability

To the extent permitted by law, we will not be liable for any direct, indirect, incidental, special, or consequential damages arising from your use of our website or any products or services that we offer.

Indemnification

You agree to indemnify and hold us harmless from any claims, damages, or expenses arising from your use of our website or any products or services that we offer.

Modification and Termination

We reserve the right to modify these Terms at any time without notice. Your continued use of our website after any such modification constitutes your acceptance of the modified Terms. We also reserve the right to terminate your access to our website or any products or services that we offer at any time and for any reason.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of NSW Legislation. Any dispute arising from these Terms shall be resolved in the courts of NSW Legislation.

If you have any questions about these Terms, please contact us at imagine.theta@gmail.com .

SHIPPING POLICY

Thank you for choosing Imagine Theta! We want to ensure that you receive your items as quickly and efficiently as possible. Please review our shipping policy below for details on our shipping methods, rates, and estimated delivery times.

Shipping Methods:

We offer standard shipping, which typically takes 10-14 business days for delivery within Australia Due to our products being produced in the United States.
Expedited shipping is available for an additional fee and typically takes 10-14 business days for delivery.

Shipping Rates:

Shipping rates are calculated based on the weight and destination of your order
Orders over $60 qualify for free standard shipping within the Australia.

International Shipping:

We currently offer international shipping to select countries
International shipping rates are calculated based on the weight and destination of your order
International orders may be subject to customs fees, taxes, or other fees charged by the destination country. These fees are the responsibility of the customer and are not included in our shipping rates.

Order Processing:

Orders are typically processed and shipped within 1-4 business days
Please note that processing times may be longer during peak seasons or due to unforeseen circumstances

Order Tracking:

Once your order has shipped, you will receive a shipping confirmation email.
Tracking information will be sent once the order has been fulfilled.
You can also log in to your account to view your order status and tracking information

If you have any questions or concerns regarding your order or our shipping policy, please do not hesitate to contact us at imagine.theta@gmail.com . Thank you again for choosing our clothing brand!

PRIVACY POLICY

Thank you for choosing Imagine Theta. We respect your privacy and are committed to protecting your personal information. This privacy policy explains how we collect, use, and protect the information you provide to us.

Information We Collect:

Personal information: We collect personal information that you provide to us, such as your name, email address, mailing address, phone number, and payment information.
Usage information: We collect information about how you use our website, such as the pages you visit, the products you view, and the searches you conduct.
Device information: We collect information about the device you use to access our website, such as your IP address, browser type, and operating system.
Cookies: We use cookies to track your preferences and personalize your experience on our website. You can choose to disable cookies in your browser settings, but this may affect your ability to use certain features of our website.

How We Use Your Information:

To process and fulfill your orders
To communicate with you about your orders, promotions, and updates
To personalize your experience on our website
To improve our website and customer service
To prevent fraud and protect our business

How We Protect Your Information:

We use industry-standard security measures to protect your personal information from unauthorized access, disclosure, and use.
We limit access to your personal information to those employees who need it to perform their job functions.

Sharing Your Information:

We do not sell or rent your personal information to third parties.
We may share your information with third-party service providers who perform services on our behalf, such as payment processing and shipping.
We may share your information as required by law or to protect our business.

Your Choices:

You can choose to opt out of receiving promotional emails from us by following the instructions in the email.
You can request to access or update your personal information by contacting us at imaginetheta@gmail.com.
You can choose to disable cookies in your browser settings.

Updates to Our Privacy Policy:

We may update our privacy policy from time to time. We will post the updated policy on our website and notify you of any material changes.

If you have any questions or concerns regarding our privacy policy or how we handle your personal information, please contact us at imagine.theta@gmail.com.

RETURN POLICY

Thank you for shopping with Imagine Theta! We want to ensure that you are completely satisfied with your purchase. If for any reason you are not, we offer a hassle-free return policy.

Returns:

Items must be returned within 30 days of the purchase date
Items must be unworn, unwashed, and in their original condition with tags attached
We do not accept returns on final sale items or gift cards
If the item was purchased on sale, the refund will be issued for the sale price

Exchanges:

If you need a different size or colour, we recommend returning the original item and placing a new order
If you received a defective or damaged item, please contact us immediately to arrange for an exchange

Refunds:

Once we receive your return, we will inspect the item and issue a refund to the original payment method within 7-10 business days
Shipping fees are non-refundable
If your order qualified for free shipping and the return brings your total below the free shipping threshold, the shipping cost will be deducted from your refund

Please contact us at imagine.theta@gmail.com to initiate a return or exchange. Our customer service team is available to assist you with any questions or concerns. Thank you for choosing our clothing brand!